When I was a child, my mother told me that there wasn’t anything I couldn’t do . . . I just had to put my mind to it. That’s a amazingly powerful vision to give to a child. My mom built up my confidence and willingness to take risks.
Now that I’m older, I’m learning to [...]

The Ritz-Carlton luxury hotel chain has changed how it treats its guests. According to a recent WSJ article,”Takin’ Off the Ritz–a Tad”, the company recognized its assumptions about its clients were no longer accurate. “No longer is the typical luxury-hotel guest a middle-aged male business traveler or a wealthy jetsetter of a certain age. These [...]

This past week, I visited my parents, who live in Las Vegas. As we were driving around town, my father pointed out an interesting pattern. At almost every gas station, there were plain, plywood sheds marked “Fireworks” within twenty feet of the fuel pumps.
These sheds weren’t blast-proof structures. You could make a quick run to [...]

This past week, a prospect asked my company to help them with a highly-technical training project. While we like to think that we can come up with any training solution, we honestly don’t know every detail of the world to the depth our clients sometimes require.If we tried to pretend that we knew these areas, [...]