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A-Ha Moments

Master Your Calendar

Written by: Bill Sherman on Sunday, 9 March 2008, 6:20 AM

Most of us wind up using some sort of online calendar to keep track of our meetings and conference calls. However, when you work virtually with colleagues and clients, it’s important to use the calendar to remind yourself of discussion points.

For example, one of my clients mentioned that she was running this past weekend in a two-day relay race in Texas (about a half-marathon). I set a reminder to write her and ask her about the race. She was thrilled to hear from me and wrote me a wonderful e-mail sharing what she learned during the run.

By asking a well-timed question, I showed that I was interested in her as a person and remembered events that were important to her.

If you work with someone in an office, you’d have these conversations in the breakroom and in the halls. When you work with someone virtually, you first listen for important events and then remember to reach out and ask about them. Write an e-mail. Send a card. Give a call.

Most importantly, be a warm human being!

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