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A-Ha Moments

The Virtual Connection Scrapbook

Written by: Bill Sherman on Sunday, 23 March 2008, 8:48 PM

On Friday, I received a handwritten note from Molly. She was our company’s first client, and she’s also become a good friend. Her company is located in rural Georgia, close to the Alabama state-line.

Sometimes our conversations are about work, while other times, we’re swapping notes on places to visit or restaurants to try. We’ve actually never met face-to-face (although I hope that we will have an opportunity to do so this year).

One of the things that I appreciate about Molly is that she pays attention to the details. The stationary was a crisp, heavy paper with an embossed monogram. Her words flowed confidently across the page.

I was excited to receive a note from her, and as I’d read it, I realized she’d spent time writing to say “thank you” for some of the things I’d done over the past few months. She brought a smile to my face and a great ending to my week.

When you’re working virtually, it’s important to find ways to connect with people and humanize that “voice on the phone” or the “words in the e-mail.” One of the things that I’ve done is begin a scrapbook. I keep notes and letters from clients and colleagues. I’ve also started taking pictures of people when I do get to meet up them. So, my virtual workplace scrabook includes photos, letters, and a few momentos from restaurants and other places. It has become a record of my workplace life, and keeps me connected to my colleagues–even though we’re sometimes a continent or more away from each other.

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